4 min read · October 28, 2024
How to Check Amazon IP Complaints
By Seller Assistant
4 min read · October 28, 2024
By Seller Assistant
Amazon sellers often find it difficult to follow Amazon's product policies. However, violating these policies and intellectual property rights can lead to serious repercussions like account suspensions or removal of listings. Luckily, Amazon seller tools are available to assist in identifying and resolving such issues.
In this post, you learn how to check Amazon IP complaints and safeguard your business from serious repercussions like account suspensions or removal of listings.
Amazon IP Complaints are claims made by brand owners to Amazon, accusing sellers of using their brand name, original work, or invention without permission by selling the brand’s product. This means the brand owner thinks the seller is breaking their rights to own their creations.
Amazon takes IP complaints very seriously. If you receive one of these issues, they can stop or close your account, leading to a loss of sales and money. Also, getting your account back can take time and effort.
Therefore, it’s important not to ignore or underestimate IP complaints and breaking Amazon’s rules. You should actively avoid these problems to have successful sales on Amazon.
Amazon categorizes policy violations into eight types. These classifications are accessible through your Seller Central's Account Health Dashboard (located under Performance > Account Health).
A suspected intellectual property violation occurs when you use a brand name that does not belong to you for selling or creating a product. This action automatically flags a violation on your account.
This violation can also arise if you mention another brand's name or use their images, regardless of whether you are promoting your own brand. For instance, phrases like 'compatible with iPhone' or 'compatible with Google' could trigger Amazon's scanning system to deactivate your listing. Subsequently, Amazon will require you to remove any references to the particular brand.
Tip: Exercise caution when incorporating brand names in your product listings and descriptions to prevent suspected intellectual property violations. Ensure you have the rights or permissions before referencing or utilizing any brand names or images.
Received Intellectual Property Complaints occur when you sell a brand's product without authorization, prompting the brand to file a complaint against you.
Upon receiving a complaint, Amazon notifies the brand and seeks their confirmation regarding the unauthorized use of their brand name. It is essential to promptly address this issue by contacting the brand owner to request the withdrawal of the complaint from Amazon. Resolving such complaints can be time-consuming, emotionally draining, and costly.
Tip: If faced with an intellectual property complaint, consider directly contacting the brand owner to request the withdrawal of the complaint lodged against you on Amazon.
These complaints arise on Amazon when sellers offer counterfeit products for sale without realizing their authenticity. Customers may file complaints upon receiving fake goods.
Tip: Always verify the authenticity of your products to prevent potential customer complaints and uphold your reputation on Amazon.
Product Condition Customer Complaints may occur when sellers inaccurately list products as new while they are second-hand or in poor condition. Although Amazon's FBA process prioritizes packaging and delivery over quality checks, customers could file complaints if they receive unsatisfactory products.
As a seller, accurately representing your product's condition is essential to evade customer complaints and maintain a positive reputation on Amazon.
Tip: One common mistake Amazon sellers make is automatically relisting customer returns. To prevent customer dissatisfaction, scrutinize the returned items yourself rather than letting Amazon resell them on your product listing.
Product safety complaints pose significant risks for Amazon sellers. Imagine selling a malfunctioning appliance or a face cream causing skin problems to customers. Such instances can jeopardize your business and account on Amazon.
To mitigate risks and maintain customer satisfaction, prioritize selling products free from known safety issues while emphasizing the safety and quality of your products.
Listing Policy Violations can occur on Amazon when sellers unknowingly breach the platform's guidelines. One common violation involves copying or duplicating listings, particularly when creating variations that suggest a connection to the original product. Examples include creating variations like 'set of 4' or 'set of 8', which Amazon prohibits.
Tip: To ensure adherence, prioritize selling unique products instead of variations that may result in policy violations. Reviewing Amazon's variation policies within your Seller Central is also recommended.
Amazon's detailed product policy delineates which products can be sold without restrictions, those requiring approval, and those that are prohibited. The restricted product policy is violated when sellers attempt to list products that contravene these guidelines. In such instances, Amazon promptly removes the ASIN, leading customers to encounter a dead-end page upon accessing the restricted product. If the product you wish to list is gated, you must seek approval from Amazon to sell it.
A Customer Product Review Policy Violation arises when sellers publish fraudulent reviews about their products. Some sellers resort to using review-generating services to fabricate reviews, employing such deceitful methods to attract more customers.
However, this practice is discouraged as it violates Amazon's customer product review policy. Violations can result in the removal of listings or suspension of accounts. It is imperative to prioritize genuine and authentic customer feedback to uphold compliance and credibility on Amazon.
There are many Amazon seller tools for detecting and preventing IP complaints and other Amazon policy violations. One of the most effective tools is Seller Assistant. This extension serves as a comprehensive solution for product sourcing and incorporates robust features to uphold compliance.
Seller Assistant's IP Alerts feature enables sellers to avoid policy violations, safeguard their account health, and guarantee a smooth selling experience on Amazon.
Seller Assistant allows you to verify products for IP complaints easily. If a product infringes Amazon policies, it promptly notifies you with a Red Triangle icon on Amazon search and product pages. By showing this icon, Seller Assistant assists sellers in promptly recognizing possible issues as they browse through Amazon products.
Furthermore, when you hover your mouse over the Red Triangle icon, Seller Assistant reveals the specific type of Amazon policy violation and its filing date. This distinctive feature enables the identification of the violation's severity.
Checking Amazon products for IP complaints helps you stay informed and mitigate the risks of engaging in dubious transactions, facing account suspension, and potential financial losses. Seller Assistant stands out as the optimal tool for identifying IP complaints. This versatile product-sourcing browser extension showcases all critical ASIN metrics, including Amazon policy violations, directly on Amazon product and search pages.
With its array of features, such as the FBM&FBA Profit Calculator, Quick View, Stock Checker, Restrictions Checker, and other product research tools, you can assess product profitability, demand, flags, and competition. This empowers you to strategically choose high-margin products on Amazon.
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